FAQ's
What is Oblique Jewels?
Oblique Jewels is a family. Oblique Jewels is fashion. Supported by an historical Italian jewelry company, we are the first real jewellers dedicated to high fashion and luxurious accessories. We only craft prime quality and selected materials guaranteed. We want to prove that jewels can be sold at an affordable price to everyone. Our main objective is to unite people! Uniting people is essential for the birth and continuance of a big family. Oblique Jewels is this: a family!
How do I buy a product?
To buy our products, you have to first view our Catalog. After that, click on the product you are interested in and select the different options available and finally add them to the cart. You will be redirected to your cart and you will be able to see the product added. If you want to add another product to the cart, click "Continue Shopping". If you want to checkout the product, click "Checkout". Finish the checkout by inserting your personal information, a valid address and pay with your PayPal account or credit card. You will receive an email confirmation as soon as you place the order. When the product will be shipped, you will receive a tracking number where you can track your product.
Is this website secure?
Yes! On this website, you are always protected by a safe SSL connection. Adding on to that, when you will pay, you will have the possibility to be redirected to PayPal where you will have the possibility to pay with a credit card or with your personal PayPal account. This company focuses on digital payments and transferring money via Internet. Hence, with PayPal you are protected and are covered by a warranty given from the company itself. For more information, visit PayPal's official website.
How do you offer such great quality at low prices?
We understand that at first glance Oblique Jewels may seem Too Good to Be True, but the truth is that we spotted a gap in the market when we realised that 95% of jewellery customers were being exploited with extortionate prices. Other companies were and still are charging several hundreds for jewellery that we believe should cost less than half of the prices found in the market. Our business model is based on selling high quality products at fair prices rather than making big margins on less frequent high ticket sales. We only us the highest quality materials.
What materials do you use to make your products?
Oblique Jewels uses the highest quality materials that we can offer. Our products are made of a solid base of either 925 Sterling Silver, 316L Stainless Steel or Brass. On the outer surface, we add authentic 18 Karat or 14 Karat Gold Plating. The Gold Plating is added with either 5x or 3x PVD (or IP) Plating. Physical Vapor Deposition, or PVD, is a vacuum coating process that produces a brilliant decorative and functional finish. PVD utilises a titanium nitride that provides an extremely durable coating. PVD platings are more resistant to corrosion from sweat and regular wear. To make our products drippy, we utilise our Lab Diamonds, also known as VVS Cubic Zirconia Gemstones. They have 54 facets and are hand-set. We also use Bohemian Diamonds to make our pieces have that effortless shine. Bohemian Diamonds are also known as Rhinestone. VVS Cubic Zirconia and Rhinestone truly look and shine like VVS Diamonds whilst costing a small fraction of the price.
How will I receive the product?
We offer free shipping to all our clients, with the possibility to track your order through the tracking number you will receive once the product has been shipped. You will receive your product through your national postal office, therefore an individual will have to collect the order at the address inserted during checkout. In case of no delivery or absence, a Notice of Stock will be left by your national postal service with further details on how to receive your shipment. Thanks to this tracking and signature system, the possibility of losing the parcel is impossible.
Is shipping free also for a high number of products or more than one product?
Yes! Shipping is always free if you decide to choose the Standard Shipping. Instead, if you choose the Premium Shipping, you will have to pay for it only once, also if you have several products in your cart.
How do I get a store credit, a different product, or a refund if the product is damaged or presents a problem?
If your product is damaged or presents a problem, don't hesitate to visit our Return Policy website.
I received my order but I don't like it. What can I do?
No problem! Contact us through this link. You will be able to ship the product back by following the steps we will give you and we will give you a store credit, a different product, or a refund.
What does 30 days Money Back Guarantee mean?
All our products are protected by a 15 day money back guarantee, which means that if the product is not to the customer's satisfaction or is damaged, you can contact us and we will give you a store credit, a different product, or a refund. Follow the instructions in the previous point to find out more.